Shipping & Returns

​Processing Time

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All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

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Shipping Rates and Delivery Estimates

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Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected at checkout.

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Shipping Restrictions

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We currently only ship to addresses within Canada.

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Order Tracking

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Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order through the carrier’s website.

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Returns Policy

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At Buoy Beauty, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the item(s) within 15 days of receipt for a refund, subject to the terms below.

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Return Conditions:

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• Items must be returned within 15 days of the delivery date.

• At minimum, 75% of the product must be remaining in the container upon return, otherwise the return will be rejected.

• Items must be in the original packaging.

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Return Process

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To initiate a return, please contact our customer service team at support@buoybeauty.com with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to return your item(s).

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Return Shipping

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Customers are responsible for return shipping costs for the items they are returning. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

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Refunds

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Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

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Exchanges

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We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

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Damaged or Defective Items

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If you receive a damaged or defective item, please contact us immediately at support@buoybeauty.com with your order number and a photo of the damaged product. We will arrange for a replacement or refund as quickly as possible.

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Contact Us

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If you have any questions about our Shipping and Returns Policy, please contact us at support@buoybeauty.com.